Jcbet Privacy Policy — How We Protect Your Information
This policy explains how jcbet collects, uses, stores, and protects the personal information of users on our Malaysia platform. Your privacy is our priority.
Effective Date: 1 January 2026
1. Information We Collect
When you use the jcbet platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information
- Full name as shown on your identification document
- Email address and mobile number
- Date of birth for age verification
- Identity card or passport number for identity verification
- Address details for financial compliance requirements
Device & Browser Information
- Device type, operating system, and browser version
- IP address and general geographic location
- Login session times and durations
- Pages visited and actions taken within the platform
- Technical error log data for platform improvement
MYR Payment Information
- Bank name and registered bank account number for withdrawals
- Deposit and withdrawal records in MYR
- Payment methods used, including eWallets
- Transaction history for internal audit purposes
Platform Usage Data
- Betting records and games played
- Game and betting preferences based on activity history
- Customer support interactions, including enquiries and complaints
- Account settings and preferences selected by the user
2. Purpose of Data Use
Jcbet uses collected information solely for legitimate purposes directly related to platform operations. We do not sell or rent your personal data to third parties for marketing purposes.
- Account management: Creating, verifying, and securely maintaining user accounts.
- Transaction processing: Processing MYR deposits and withdrawals accurately and promptly.
- Platform security: Detecting and preventing fraud, money laundering, and other unlawful activity.
- Customer support: Responding to enquiries, resolving complaints, and providing technical support.
- Legal compliance: Fulfilling legal and regulatory requirements related to platform operations.
- Service improvement: Analysing aggregated usage data to improve the quality of the jcbet platform.
- Important communications: Sending account-related notices, transaction updates, and relevant policy changes.
3. Cookies & Activity Tracking
The jcbet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored in your browser when you visit our platform.
We use several types of cookies: session cookies that are deleted when you close your browser, persistent cookies stored for a set period to remember your preferences, and security cookies that help detect suspicious activity on your account.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect how jcbet functions, including your ability to stay logged in to your account.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Jcbet stores user data on servers protected by industry-standard encryption. All data transmitted between your device and our platform is encrypted using SSL/TLS protocols to ensure your information cannot be intercepted by unauthorised parties.
Access to users' personal information is restricted to jcbet staff who require it to carry out their duties. All staff with access to user data are bound by strict confidentiality agreements.
User data is retained for as long as the account remains active and for any period required by law after account closure. Once data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Jcbet does not share users' personal information with third parties except in the following limited circumstances:
- Payment service providers that process your MYR transactions, who are bound by strict data protection agreements.
- Third-party game and software providers that supply content to the jcbet platform, with access limited strictly to the data required.
- Regulatory authorities or law enforcement agencies where required by applicable law.
- Technical service providers supporting platform operations, subject to confidentiality agreements.
5. User Rights & How to Contact Us
Your Rights as a jcbet User
As a jcbet platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through customer support.
You may request deletion of your data under certain circumstances, subject to legal retention requirements.
Privacy Policy Updates
Jcbet reserves the right to amend this Privacy Policy from time to time. Users will be notified of any significant changes via an in-platform notice or email. The effective date at the top of this document will be updated whenever changes are made. Continued use of the platform after that date constitutes your acceptance of the revised policy.
Contact Us About Privacy
If you have any questions or concerns, or wish to exercise your rights regarding your personal information, please reach out to the jcbet team by email at [email protected]. You may also refer to the FAQ for further information on how we handle user data.
Questions About Your Privacy?
The jcbet team is here to help. Contact us at [email protected] or visit the FAQ section for quick answers about your data protection.
FAQ Create Account Log In